Contact Us

Whether you have a technical question, a sales inquiry, or just want to share feedback — we'd love to hear from you.

Technical Support

Usage questions and bug reports

support@labanimal.tech

GitHub

Open-source community and issues

Submit an Issue

Send a Message

Frequently Asked Questions

Is LabAnimal free?

Yes — the Academic Free plan is free forever, supporting up to 500 animals and 1 lab. Paid plans offer more features and higher quotas.

How do I get technical support?

You can reach us at support@labanimal.tech or via GitHub Issues. Paid users receive priority support.

Do you support on-premise deployment?

Yes — the Enterprise plan supports on-premise deployment. See our pricing page or contact the sales team for details.

How is data security ensured?

We employ TLS encryption, bcrypt password hashing, PostgreSQL RLS multi-tenant isolation, and more. See our Security Whitepaper for details.