Refund Policy

1. 30-Day Refund Guarantee

We offer a 30-day unconditional refund guarantee for all paid subscriptions. If you are not satisfied with the Service within 30 days of your initial subscription, you may request a full refund.

2. Refund Conditions

2.1 Eligible for Refund

• Request made within 30 days of initial subscription
• Significant feature defect that cannot be resolved within a reasonable time
• Service unusable due to our fault

2.2 Not Eligible for Refund

• Request made after the 30-day refund period
• More than 50% of paid feature quota already used
• Account terminated due to Terms of Service violation
• Free plan (Academic Free) does not involve refunds

3. Refund Process

To request a refund, follow these steps:

1. Send an email to refund@labanimal.tech
2. Please include the following in your email:
   • Your account email
   • Subscription plan name
   • Reason for refund (optional)
3. We will review your refund request within 3 business days
4. Once approved, the refund will be returned to your PayPal account within 5-10 business days